Refund Policy – Order Cancellations & Refund Guidelines | Marina Mystique

Refund Policy – Marina Mystique

Your satisfaction is important to us. Please review our refund guidelines carefully before placing an order.

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Order Cancellation

You may cancel within 24 hours of placing your order.

After 24 hours:

• A 25% restocking fee applies

• Custom orders cannot be canceled

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Refund Eligibility

Refunds are only issued if:

✔ The product is incorrect

✔ The product arrives damaged

✔ The product is missing components

Color variations, styling differences, and measurement issues are not valid reasons for refund.

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Non-Refundable Items

❌ Custom-stitched outfits

❌ Readymade sizes

❌ Sale items

❌ Arranged products

❌ Products damaged after delivery

❌ Items without tags or original packaging

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Refund Method

Approved refunds will be issued within 3–5 business days after inspection.

Banks may require an additional 7–10 days for processing.

Shipping charges are non-refundable.

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Goodwill Store Credit Option

Customers may opt for:

✨ Full amount as store credit + $5 bonus

(One-time use, lifetime validity)